Do you accept returns?
Yes, we do. We offer free replacement or refund if the item is defective or not working.
How can I initiate a return?
You will have to share your order number (the one from your confirmation email or SMS) with us, along with the reason for your return. Note that in some cases, we might not find the reason for returns acceptable because of seller policies; in such cases, we will call and advice you on next steps.
What is the time-period within which I can return an item?
Accounts can be returned within 30 days of receiving the item.
*Note: Kongsell reserves the right to amend the Returns Policy as and when necessary.
When are returns or refund not possible?
Returns are accepted only in cases the item is the following situation:
3. Not working
Can I return a part of my order?
Yes you can. Just select the item(s) you want to return and initiate the return right away. You should know that we can’t accept returns of incomplete item combos (for example: Buy one get one free combos, free gifts, etc.).
When I'm returning an item, do I have to return the free gift that I got with it as well?
The free gift I've received is damaged/not working. What should I do?
Can I cancel my return request and choose to keep the item?
Why has my return request been rejected?