Frequently asked questions
How long will I receive my item?
Generally within 10 minutes. If you have not received the item in 3 hours, please contact us and let us send it manually.
Are your items genuine?
Yes! 100% genuine.
What if my item doesn't work?
Full replacement is offered if the item is faulty.
Will I receive the item by mail?
No, and no CD/DVD/box will be sent out. All digital item will be delivered to your email inbox only.
What payment methods do you accept?
Credit card, debit card and Paypal.
What digital items do you sell at this moment?
What is Kongsell?
Kongsell is the online specialty store where sells digital items. No physical items.
Is there any hidden fee?
No hidden fee.